Frequently Asked Questions
While you’re waiting for our tow truck to arrive, we suggest that you move to a safe location. Preferably off of any major roadways. If that isn’t possible, move to the far right of the shoulder of they highway and turn on your hazards or put out safety triangles. So that passersby will be aware that you are roadside. It’s important that you and your passengers remain out of the roadway at all times during your wait.
Cow Creek Towing ensures that we use the right truck and equipment required for each vehicle. We use flatbed tow trucks for all-wheel-drive and four-wheel-drive vehicles. This ensures that the drivetrain remains unharmed. Using an 8-point tie-down system, we secure your vehicle to the flatbed so that it arrives at its destination without damage.
In most non-impound situations, you may choose your own towing company. If safe and permitted, request Cow Creek Towing at the scene of your car crash. With 5 locations throughout Northeast Mississippi, we can arrive in a matter of minutes and have your vehicle recovered in no time.
Yes—Cow Creek Towing specializes in buses, motorhomes, road tractors, heavy equipment, and container/ equipment moves. Call us for all your heavy duty towing and recovery needs.
Absolutely. Our trained tow truck operators are WreckMaster-certified and have the skills and techniques that can quickly recover anything from a car stuck in a ditch to a tractor-trailer on its side.. When you call for this type of service the better the details you provide, with photos, will allow us to be fully prepared for your specific situation.
Many insurance company policies reimburse towing and roadside assistance services. Of course, the coverage varies by insurer, distance, and limits. To save yourself time, contact Cow Creek Towing and we’ll provide you the service you need as well as a detailed paid receipt you can submit to your insurance company for reimbursement.
Pricing for towing services typically depends on vehicle type/weight, equipment required (flatbed/heavy), hookup conditions (ditch, damage, winch-out), recovery required, miles to your location as well as miles towed.
It’s best if you are present to approve the tow and sign an authorization, but in some cases contactless assistance can be arranged (e.g., key handoff, shop drop). Ask dispatch what’s possible for your situation.
Yes. We use specialty equipment (e.g., soft straps, skates, ramps/flatbed) to properly handle these vehicle types. Cow Creek handles motorcycle and classic-car transport. Please mention ride height or special instructions when you call.
Yes. EVs are typically flatbed towed; if a traction battery is depleted, standard practice is to transport your vehicle to charging station or repair shop. However, we can tow your electric vehicle wherever you need it towed. Tell dispatch you have an EV so the operator brings the right equipment and procedures.
Yes, we can tow any vehicle safely. AWD/4×4 vehicles should be transported with all wheels off the ground (commonly on a flatbed) to avoid drivetrain damage; low-clearance cars also benefit from flatbed loading. Cow Creek provides expert flatbed towing.
Yes. Cow Creek’s tow truck operators use specialized car unlock tools and procedures that protect door mechanisms and weather-stripping during lockouts.
Yes—jump starts, fuel delivery, tire change, and lockout service are available; many problems are solved without requiring your vehicle to be towed.
From cars, SUVs, and pickups to heavy trucks, buses, motorhomes, farm machinery, and large equipment—Cow Creek Towing has the fleet and training to handle light, medium, and heavy-duty jobs.
Share: your location, vehicle make, model, and color (AWD/4×4 if applicable). Vehicle problems you are experiencing (won’t start, crash, stuck, flat, locked out), drop-off preference (shop/home), and any special circumstances (kids/pets in car, low clearance, EV). This helps our dispatch send the right truck (flatbed, wheel-lift, heavy) and tools on the first run.
ETAs vary with distance, traffic, weather, and call volume. With multiple local locations, Cow Creek strives for the quickest safe response; in mountain or interstate environments elsewhere, reputable operators quote ~30–60 minutes when conditions allow—use that as a general benchmark. Call for a live ETA.
Yes. For breakdowns, accidents, and after-hours needs, dispatch is available 24/7.
Cow Creek Towing serves Northeast Mississippi from hubs in Pontotoc, Ecru, Bruce, New Albany, and Tupelo, enabling faster dispatch across the region.